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For any inquiries, questions or commendations,
please fill out the form below:

Head Office

MOVE IT Cabrera Rd., Barangay Dolores, Taytay, Rizal Philippines

We are currently on Work From Home status.
For any concerns please email us at:

For Sales & Marketing:
     [email protected]

For Move It Cloud Mall:
[email protected]

For Technical Support
      [email protected]

Customer Service Hotline
Smart
0919-000-2500
0919-000-2501

Globe
0917-326-6683
0917-511-6683

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Examples of Infringement

Infringement Category

1.Hindi pagdalo sa refresher training dala ng paglabag ng Driver Guidelines na ito

Actions for Infringement

      • First Offence: Suspension – 2 days
      • Second Offence: Interview and Suspension – 5 days
      • Third Offence: BAN

2. Kabiguang makumpleto ang anumang mandatory training na required ng Move It

Actions for Infringement

      • First Offence: Suspension hanggang sa makumpleto ang mandatory trainings
      • Second Offence: Suspension until completion
      • Third Offence: BAN

 

Examples of Infringement

Infringement Category

1.Pag-post o pag-share sa social media o anumang messaging app ng personal na impormasyon ng pasahero, eater, sender, customer, merchant, o empleyado ng Move It

Actions for Infringement

    • First Offence: Interview and 5 day suspension if rider agrees to take down the post; Ban if not
    • Second Offence: BAN

 

Examples of Infringement

Infringement Category

1. Paggamit ng bulgar o hindi angkop na mga salita sa anumang anyo laban sa pasahero, sender, eater, merchant, kapwa driver/delivery-partner, o sa mga empleyado ng Grab bago, habang, o matapos ang trip/delivery. Kasama na rito ang pag-popost nito sa Social Media. Halimbawa nito ang pagkumento ng “Ang taba mo naman” o “Ang sexy mo naman” sa anumang anyo verbal o text man.

Actions for Infringement

  • First Offence: Warning
  • Second Offence: Suspension – 3 days w/ Retraining
  • Third Offence: BAN 

2. Lahat ng klase at anyo ng verbal/written harassment o pagbabanta laban sa pasahero, sender, eater, customer, o merchant. bago, habang, o pagkatapos ng trip/delivery. Halimbawa, ang pagbabanta ng “Susuntukin kita!” o “Sasaktan kita” sa anumang anyo text man o personal.

Actions for Infringement

  • First Offence: Interview and 3 days suspension 
  • Second Offence: BAN 

3. Lahat ng klase at anyo ng physical harassment laban sa pasahero, sender, eater, o merchant. Kasama rito ang paggawa ng criminal acts sa platform tulad ng physical/sexual assault, rape, murder, at kidnap

Actions for Infringement

  • First Offence: BAN

4. Pag-asal o pakikipag-usap sa sekswal na paraan sa pasahero, sender, eater, merchant o kapwa driver/delivery-partner. Halimbawa nito ang pagtapik o paghawak sa legs o anumang parte ng katawan ng pasahero, o pagtitig sa suot o katawan ng pasahero, o mga pagtatanong/pagbibigay ng sexual questions/ suggestions.

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagiging sanhi ng minor injuries o damages dahil sa careless o reckless driving

Actions for Infringement

    • First Offence: Suspension – 1 week
    • Second Offence: BAN 

2. Pagiging sanhi ng major injuries o death (pagkamatay) dahil sa careless o reckless driving

Actions for Infringement

  • First Offence: BAN

3. Ang driver/delivery-partner ay may criminal offense o nasasailalim sa criminal na imbestigasyon ng mga awtoridad

Actions for Infringement

  • First Offence: BAN – Can be reinstated if court clearance is applied

4. Pagkabigo na ibalik ang item sa nagpadala sa loob ng naibigay na timeframe
Santions

Actions for Infringement

  • First Offence: Suspension + Interview (Ban if not contactable after 3 days)
  • Second Offence: BAN

Examples of Infringement

Infringement Category

1.Paglabag sa anumang mga patakaran at regulasyon sa trapiko.

Actions for Infringement

    • First Offence: Warning
    • Second Offence: Suspension 1 week
    • Third offence: BAN

2. Paggamit ng produkto para sa ibang bagay kaysa sa inilaan na paggamit ng rehistradong vertical

Actions for Infringement

    • First Offence: Suspension – 3 Days
    • Second Offence: BAN

3. Nahuli ng awtoridad dahil sa hindi paggamit ng helmet o tamang riding gear para sa parehong rider-partner at pasahero

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Posession ng drugs o anumang drug-related offences

Actions for Infringement

  • First Offence: BAN

2.Pagmamaneho habang nasa impluwensya ng droga o alcohol

Actions for Infringement

  • First Offence: BAN

3. Pagtataglay ng anumang armas

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Paggamit ng ibang sasakyan/plaka/account kumpara sa nakalagay sa app

Actions for Infringement

  • First Offence: BAN

2.Paggamit ng sasakyan na wala sa kondisyon o poor quality tulad ng may amoy, madumi, hindi gumaganang aircon, o may damage na sasakyan

Actions for Infringement

  • First Offence: Warning
  • Second Offence: Suspension – 2 days with retraining
  • Third Offence: Suspension – 5 days with retraining
  • Fourth Offence: BAN 

3.Pinayagan ang ibang tao na gamitin ang kanilang sasakyan, lisensya ng Move It Rider sa paggawa ng mga trabaho sa Move It 

Actions for Infringement

  • First Offence: BAN

 

Examples of Infringement

Infringement Category

1.Hindi pagsunod sa itinakdang Safety and Health Protocols ni Move It

Actions for Infringement

  • First Offence: Warning
  • Second Offence: Suspension – 3 days
  • Third Offence: Suspension – 5 days

2.Nabigo ang rider-partner na kumuha ng mandatory COVID19 test bilang bahagi ng safety at health protocol ng Move It.

Actions for Infringement

  • First Offence: Suspension – until COVID-19 test has been completed and tested negative.

3.Tanging ang mga fully vaccinated na rider-partners ang papayagan sa ating platform upang mapanatili ang kaligtasan at proteksyon ng lahat ng ating mga user.

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Paggamit ng anumang pananalita sa salita man o sa pamamagitan ng mga text message na maaaring magkomento sa lahi, relihiyon, nasyonalidad, pananaw sa pulitika, kapansanan, oryentasyong sekswal, kasarian, edad o iba pang katangian.

Actions for Infringement

    • First Offence: Interview and suspension – 5 days
    • Second Offence: BAN

 

Examples of Infringement

Infringement Category

1.Pagkabigong makamit ang mga patakaran ng Move It na may kaugnayan sa Quality Framework ng Driver at Rider

Actions for Infringement

Acceptance Rate Performance na mas mababa sa 15% kada linggo (Monday to Sunday) para sa mga online booking na tinanggap. 

  • First Offence: Warning
  • Second Offence: Suspension – 1 day
  • Third Offence: Suspension – 2 days

Driver Cancellation Rate performance na mas mataas sa 20% kada linggo (Monday to Sunday) para sa mga online booking na tinanggap. 

  • First Offence: Warning
  • Second Offence: Suspension – 1 day
  • Third Offence: Suspension – 2 days

Examples of Infringement

Infringement Category

1.Pagkuha ng pasahero kasama ang iba pang pasahero sa sasakyan 

Actions for Infringement

  • First Offence: BAN

2.Pangongolekta ng fare na hindi naaayon sa nakalagay sa app. Kasama na rito ang pamimilit sa ng pasahero na magbayad ng cash kahit na naka-Move It Wallet ang booking, hindi pagbibigay ng tamang sukli, at maling pag-edit final fare.

Actions for Infringement

  • First Offence: Warning
  • Second Offence: Supension with 3 days retraining
  • Third Offence: BAN

3.Sinasadyang pag-delay ng trip sa pamamagitan ng hindi pagsunod sa mungkahi na ruta sa mapa

Actions for Infringement

  • First Offence:Warning
  • Second Offence: Suspension – 1 day
  • Third Offence: Suspension – 3 days (1st offence) 
  • Fourth Offence: Suspension – 5 days
  • Fifth Offence: BAN (2nd offence) 

 

Examples of Infringement

Infringement Category

1.Paninigarilyo sa loob ng sasakyan habang may pasahero.

Actions for Infringement

    • First Offence: Warning
    • Second Offence: Suspension – 3 days, with retraining 
    • Third Offence: BAN

2. Walang cleanliness, personal hygiene and inappropriate attire/gear for Move It uniform, vest, closed shoes and helmet. 

Actions for Infringement

    • First Offence: Suspension – 1 day, with retraining
    • Second Offence: Suspension – 3 days, with retraining
    • Third Offence: Suspension – 5 days, with retraining
    • Fourth Offence: BAN (3rd Offence)

 

Examples of Infringement

Infringement Category

1.Sinasadyang pag-pick-up ng pasahero ng ibang rider-partner

Actions for Infringement

    • First Offence: Warning (face to face) 
    • Second Offence: Suspension – 3 days
    • Third Offence: Suspension – 1 week
    • Fourth Offence: Suspension – 2 weeks
    • Fifth Offence: BAN (3rd Offence) 

2. Pag-drop-off sa pasahero sa hindi tamang lugar o drop-off point

Actions for Infringement

    • First Offence: Warning (face to face) 
    • Second Offence: Suspension – 3 days
    • Third Offence: Suspension – 1 week
    • Fourth Offence: Suspension – 2 weeks
    • Fifth Offence: BAN (3rd Offence) 

Examples of Infringement

Infringement Category

1. Hindi pag-report sa Move It kung nasangkot sa anumang road accident

Actions for Infringement

      • First Offence: Suspension – 3 days, with retraining
      • Second Offence: Suspension – 1 week, with retraining
      • Third Offence: 1 week, with retraining
      • Fourth Offence: BAN

2. Reporting fake incidents or emergencies

Actions for Infringement

        • First Offence: BAN

Examples of Infringement

Infringement Category

1. Anumang uri ng gaming ng incentives, fares o anumang nakakaapekto sa kita. Kasama na rito ang pangugnguntsyaba sa pasahero, peer, Move It employee, kapwa rider-partner pati narin ang paggawa o paggamit ng fake bookings o accounts.

Actions for Infringement

  • First Offence: BAN

2. Nagdudulot ng kaguluhan sa publiko o istorbo sa publiko dahil sa mga aksyon ng driver (hal. paggawa ng hindi katanggap tanggap na gawain tulad ng away o sigawan sa publiko.)

Actions for Infringement

  • First Offence: Interview + 3 days suspension
  • Second Offence: BAN

3. Sinadya na gumamit ng may sirang aparato / handphone na nagpapahina sa GPSS

Actions for Infringement

  • First Offence: Warning
  • Second Offence: Suspension – 3 days
  • Third Offence: Suspension until dax changes phone

4. Pagpatay ng GPS o mobile data habang nasa biyahe

Actions for Infringement

  • First Offence:Void/clawback incentives and attend retraining 
  • Second Offence: BAN

5. Pananatili ng mga gamit na pag-aari ni pax na naiwan sa sasakyan o nabigong ihatid sa pasahero ng higit sa 48 oras

Actions for Infringement

  • First Offence: Interview and 5 days suspension
  • Second Offence: BAN (Suspended until return)
  • Third Offence: BAN

6. Paggamit ng modified app o 3rd party applications na hindi pinapahintulutan ng Move It

Actions for Infringement

  • First Offence: BAN

7. Palsipikasyon o forging ng anumang dokumento na isinumite sa Move It o sa mga regulators

Actions for Infringement

  • First Offence: BAN

8. Pagbebenta/pagpapahiram ng Move It gear

Actions for Infringement

  • First Offence: BAN

9. Pagdalo sa mga political rally, demonstrasyon, o nangangampanya habang kinikilala ang sarili bilang Move It, o nakasuot ng Move It attire (kung online man o wala sa platform)

Actions for Infringement

  • First Offence: BAN

10. Pang-uudyok, pang-istorbo, panggagambala sa operasyon ng Move It, at alinman sa mga stakeholder nito na kinabibilangan ng mga Driver at Pasahero
Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: BAN

11. Pagpakalat ng maling impormasyon o anumang mga gawain na makakaapekto sa reputasyon ng Move It.

Actions for Infringement

  • First Offence: BAN

12. Pagkabigong sumunod sa  Gear Compliance Check.

Actions for Infringement

  • First Offence: Reminder
  • Second Offence: Warning
  • Third Offence: Suspension 1 day + training
  • Fourth Offence: Suspension 3 days + training
  • Fifth Offence: Suspension 5 days + training
  • Sixth Offence: BAN

Examples of Infringement

Infringement Category

1.Anumang uri ng pananakit at / o pagbabanta sa kawani ng Move It o mga external parties sa Driver Center / Move It office

Actions for Infringement

  • First Offence: BAN

Examples of Infringement

Infringement Category

1.Pagmamaneho nang walang valid driving license o vocational license (hindi kasama ang mga cyclists at walkers)

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: Suspend until submission of valid license + additional 5 days
  • Third Offence: BAN                               
  •  

2. Pagmamaneho ng walang valid vehicle requirements mula TWG

Actions for Infringement

  • First Offence: Suspend until submission of valid license
  • Second Offence: Suspend until submission of valid license + additional 5 days
  • Third Offence: BAN   
    •  

3. Hindi pagsunod sa anumang kinakailangan ng gobyerno/regulasyon, tulad ng mga kaugnay na Memorandum Circulars ng TWG

Actions for Infringement

  • First Offence: Suspension – 3 days
  • Second Offence: Suspension – 5 days
  • Third Offence: BAN – name and license number to be submitted to TWG
      •  

4. Mga exterior and interior advertisements sa  motorsiklo habang nasa biyahe nang walang wastong permit mula sa nauugnay na regulatory body, tulad ng TWG, at hindi prinoseso sa pamamagitan ng Move It (kasama ngunit hindi limitado sa sampling, car at bike wraps, car at bike boards).

Penalties for Violation

  • First Offence: Suspension – 3 days, ad removal or permit required
  • Second Offence: 5 days, ad removal or permit required
  • Third Offence: BAN
        •  

5. False declaration ng criminal record

Actions for Violation

  • First Offence: BAN
            •